Customer Support Associate
JikoNew York, New York, United States
Posted February 9, 2026
55000 - 75000 USD
Full Time
About the Company
Jiko operates a fully regulated national bank and registered broker-dealer, offering a tech-driven banking platform that prioritizes financial safety, speed, and simplicity. Its flagship product, Jiko Pockets, is a next-generation deposit account that automatically invests in U.S. Treasury bills, delivering safety, competitive yield, and liquidity in a single, user-friendly interface. Clients can access Jiko's services through an intuitive dashboard, integrate via API, or connect through trusted third-party providers. By combining traditional banking, brokerage capabilities, and proprietary technology, Jiko distinguishes itself as a seamless, automated solution for modern investors.
Job Description
Join Jiko as a Customer Support Associate and contribute to the growth of a world-class organization that delivers an exceptional customer experience. As the primary point of contact for clients, you will provide timely, high-quality service and guide clients through issues, collaborating on and improving support and operational processes.
Requirements
- 2-3+ years of professional experience, including 2+ years in customer support or similar roles at a financial institution or fintech firm
- Direct experience in support and account operations for institutional/business clients
- Exceptional communication skills and experience engaging sophisticated customers
- Highly diligent, detail-oriented, and process-driven
- Experience with U.S. financial institutions and regulatory environments (FINRA broker-dealer, KYB/KYC, BSA, Reg E, fraud mitigation)
- Located in EST, with flexibility to be part of a 24/7 coverage team