Customer Support Associate
JikoDetroit, Michigan, United States
Posted February 9, 2026
55000 - 75000 USD
Full Time
About the Company
Jiko is a fintech company designed for unmatched safety, liquidity, and simplicity, combining innovation with security.
Job Description
Join Jiko as a Customer Support Associate to contribute to the growth of a world-class organization delivering an exceptional customer experience. The ideal candidate thrives on working in a fast-paced environment, looks for efficiency, and always sets high standards for themselves and their teammates.
Requirements
- 2-3+ years of professional experience, including 2+ years in customer support or similar roles at a financial institution or fintech firm.
- Direct experience in support and account operations for institutional/business clients.
- Exceptional communication skills and experience engaging sophisticated customers.
- Highly diligent, detail-oriented, and process-driven.
- Experience with U.S. financial institutions and regulatory environments (FINRA broker-dealer, KYB/KYC, BSA, Reg E, fraud mitigation).