Solutions Engineer
IntercomDublin, Ireland • San Francisco, California, United States • Chicago, Illinois, United States • London, England, United Kingdom • Sydney, New South Wales, Australia
Posted October 24, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Solutions Engineer to join its Customer Solutions organization, assisting prospects and customers through the entire sales cycle. The role involves deep technical discovery, pre-sales presentations, solution reviews, and demonstrating the value of Intercom's AI-powered customer service solutions. Intercom focuses on helping businesses provide exceptional customer experiences by combining AI with their Helpdesk solutions.
Requirements
- 6+ years of experience as a Solutions Engineer or Architect
- Strong technical acumen with experience in conducting technical discovery
- Ability to solve complex problems independently and thrive in collaborative environments
- Proven time management skills
- Extensive experience working with APIs
- Familiarity with managing POCs, RFPs, and addressing advanced security
- Experience selling AI, data, or highly technical products
- Excellent communication and interpersonal skills
- Experience with Salesforce Service Cloud, Zendesk, Service Now
Benefits
- Competitive salary
- Meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events