Customer Success Manager
Inspira EducationNew York, New York, United States
Posted November 10, 2025
Full Time
About the Company
Inspira Education Group is a fast-growing edtech startup that aims to democratize access to high-quality coaching for students worldwide.
Job Description
As a Customer Success Manager, you'll lead the customer escalation function, develop SOPs, and build processes to improve quality and reduce refund rates. You'll also architect and implement new processes to improve counselor performance, student experience, and business efficiency.
Requirements
- 3–7 years of experience leading and scaling teams in operations, customer success, or program management
- Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity
- Background in managing or recruiting service providers (e.g., coaches, tutors, consultants)
- Hands-on experience working in a startup or high-growth marketplace business
- Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable
Benefits
- 100% coverage of health, vision, and dental benefits
- Flexible Paid-time Off
- Learning and Development Budget
- Retirement Savings Plans - 401k with matching
- Diversity and inclusion programs
