As a Student Success Manager, you will lead the entire supply operations of Inspira's marketplace, matching students with the perfect counselors and guiding them through admissions and test prep journeys.
Requirements
- 3–7 years of experience leading and scaling teams in operations, customer success, or program management
- Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity
- Background in managing or recruiting service providers is a strong plus
- Hands-on experience working in a startup or high-growth marketplace business
- Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable
- Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck
- Thrive on ownership and autonomy, continuously improving processes and outcomes week over week
- Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists
- Energized by working with people and passionate about solving for both sides of a marketplace
- Collaborative, humble, and hardworking. You bring zero ego and a strong “roll-up-your-sleeves” mentality
Benefits
- 100% coverage of health, vision, and dental benefits
- Flexible Paid-time Off
- Learning and Development Budget
- Retirement Savings Plans - 401k with matching
- Diversity and inclusion programs
