Customer Success Manager
InspHireLocation not specified
Posted July 11, 2023
Full Time
About the Company
A company with the vision to simplify and streamline the work of Managed Service Providers and IT professionals.
Job Description
A company is looking for a Customer Success Manager to join their customer success team. The CSM will be responsible for collecting feedback from churned customers, aggregating data, and presenting actionable insights to the Product and R&D teams. They will also handle basic billing, collection, and technical problems, and demonstrate the company's value to customers to ensure retention.
Requirements
- Native English Speaker
- 2+ years of experience in a technical role
- Flexibility to work US hours, Monday-Friday
- Ability to understand complex technology and explain it simply
- Strong quantitative and analytical skills
- Committed to customer satisfaction
- Ability to work in a fast-paced dynamic environment
- Superior organization and prioritization skills
- Self-motivated, detail-oriented with strong communication and interpersonal skills
- Problem-solver, resourceful and independent
- Ability to meet KPIs and targets
