Technical Support Engineer
Infotree Global SolutionsMadrid, Community of Madrid, Spain
Posted June 26, 2024
Full Time
About the Company
Our client is a globally recognized leader in the technology sector, primarily focused on providing innovative cybersecurity solutions.
Job Description
Our client is a globally recognized leader in the technology sector, providing innovative cybersecurity solutions. As a Technical Support Engineer, you will provide exceptional technical support to customers and partners, troubleshooting complex issues and working with the Engineering team to enhance product operability.
Requirements
- 4+ years of experience as a Support Engineer
- Strong experience with Windows and Linux OS-based applications
- Experience with Android OS-based applications
- Understanding of malware, exploits, operating system structure, and behavior
- Strong experience with the MS environment (SCCM, GPO, AD, MSSQL, IIS)
- Experience with Endpoint security software (Antivirus, DLP, IPS, NAC) is a plus
- Knowledge of SIEM, vulnerability management tools, and firewalls is a plus
- Experience with batch scripting and Python is a plus
- Strong ability to troubleshoot, reproduce issues, and identify feasible workarounds in complex environments with mixed applications and protocols
- Knowledge of Cloud infrastructure
- Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus
- Experience working with EDR tools
- Basic networking knowledge and the ability to debug complex environments with mixed applications and protocols
