Customer Success Engineer - 12 months project

As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers' secure environments. You will act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.

Requirements

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
• Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
• In-depth understanding of networking and security concepts and experience with multi-vendor networking devices
• Understanding SASE architecture and value proposition
• Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
• Knowledge of Linux (including BASH and Python scripting)
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
• Strong consulting and project management skills
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
• Ability to multi-task and work in a fast-paced environment

Benefits

• Good salary and benefits package
• Opportunity to work with a leading cybersecurity company
• Collaborative and dynamic work environment