Technical Support Engineer

We're seeking a Technical Support Engineer to provide advanced troubleshooting for Appspace customers. The role involves providing first response and technical support issue resolution via various channels, asking fact-finding questions, and advising customers on network related requirements.

Requirements

• Ability to work efficiently in fast-paced environments
• Experience with Cisco Digital Media suite and devices
• Working knowledge of databases such as SQL or MY SQL
• Understanding of TCP/IP networking, DNS and proxies
• Proficiency in Microsoft Outlook & office suite

Benefits

• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays
• A casual dress work environment
• Competitive salaries
• Employer paid medical, dental and vision coverage
• Employer paid life insurance
• Mental health resources
• Pension plan
• Paid maternity and parental leave program