Technical Support Engineer

We're looking for a resourceful and detail-oriented Technical Support Engineer to join our team. You'll provide advanced troubleshooting for Appspace customers and be the subject matter expert for the Appspace platform and app.

Requirements

• Provide first response and technical support issue resolution via chat, email, phone and remote sessions.
• Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
• Escalate cases requiring advanced technical skill.
• Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.
• Serve as the client’s subject matter expert for the Appspace platform and app
• Identify operational issues via retrieval and evaluation of errors and logs
• Problem solve and embrace technical curiosity to research issues when needed
• Stay organized and document all customer interactions using company CRM (Salesforce) and related tools

Benefits

• Competitive salaries
• Employer paid medical, dental and vision coverage
• Employer paid life insurance
• Mental health resources
• Pension plan
• Paid maternity and parental leave program
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Quiet Fridays (No non-essential internal meetings scheduled)
• Casual dress work environment