Manager, Customer Solutions
impact.comColumbus, Ohio, United States
Posted December 15, 2025
90000 - 110000 USD year
Full Time
About the Company
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
Job Description
Manage a brand new team of support specialists, lead day-to-day operations, and develop processes to ensure a seamless global support experience. Build a high-performing team and drive customer satisfaction, response times, and ticket resolution. Champion the voice-of-the-customer and provide strategic insights to product and engineering teams.
Requirements
- Proven experience in customer support management, preferably within a SaaS or technology company
- Strong leadership and team management skills, with proven success in building and developing high-performing teams
- Deep expertise in customer support operations, including managing escalations, analyzing performance metrics, and improving processes
Benefits
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee
- Flexible spending accounts and 401(k)
- Flexible Working: Responsible PTO policy
- Health and Wellness: up to 12 fully covered therapy/coaching sessions per year, monthly gym reimbursement policy
- A Stake in Our Growth: Restricted Stock Units (RSUs)
- Investing in Your Growth: free Coursera subscription and PXA courses
- Parental Support: generous parental leave policy