Customer Success Manager

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. As a Customer Success Manager, you will be an incredible product expert, utilizing our software suite to build stronger & more successful marketing campaigns.

Requirements

• Delivering world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts
• Dedicated duties include account monitoring, regular check-ins, and relationship building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise
• 3+ experience in affiliate marketing
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional communication skills
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working
• Health and Wellness
• A Stake in Our Growth
• Investing in Your Growth
• Parental Support
• Technology Financial Support