CX Operations Analyst | IFS Copperleaf - 1 Year Contract

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of ServiceTM. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, Data Analytics, or a related field.
• 3–5 years of experience in financial or operational analysis, ideally within software, SaaS, or professional services.
• Strong analytical and problem-solving skills, with proficiency in Excel and Power BI (or similar BI/reporting tools).
• Familiarity with financial systems (e.g., NetSuite) and CRM/project tools (e.g., Salesforce, Mavenlink).
• High attention to detail and data accuracy; ability to manage multiple priorities effectively.
• Excellent communication skills, with the ability to translate complex data into clear insights.

Benefits

• Flexible work arrangements
• Inclusive workplace experiences
• Opportunities for professional growth and development