Welcome to our Career Page!
IdeawareColombia
Posted September 16, 2025
Full Time
About the Company
Ideaware is a leading provider of AI-driven talent solutions, connecting US startups with vetted professionals from Latin America to build and scale remote development and design teams. With over 15 years of experience, Ideaware offers comprehensive recruitment, HR infrastructure, and retention services, ensuring quality candidates aligned with company culture and needs. The company's extensive network of 10,000+ vetted professionals and 30-day guarantee make them a trusted partner for startups looking to scale efficiently.
Job Description
We are seeking a Tech Customer Support Specialist to join a fast-growing SaaS company. This role involves troubleshooting technical issues, guiding users through setup, and ensuring a seamless experience. The ideal candidate is technically curious and thrives on creating great customer experiences.
Requirements
- +3 years in SaaS support or a customer-facing technical role (startup or fast-growth environment a plus)
- Ability to quickly self-learn new software and become a subject matter expert without constant guidance.
- Familiarity with API integrations (especially Zapier and CRMs), and custom domain setup, like creating CNAME records and A records (you don’t need to be an engineer, but you should be comfortable learning the basics).
- Excellent written and verbal communication in English (B2 high or C1).
Benefits
- Fully remote
- Competitive pay
- PTO
- Other perks
