Technical Product Customer Support (SaaS Platform)

We are seeking a technically capable and customer-obsessed Chat Support Specialist for our financial platform. This role involves responding to inquiries via Intercom, resolving issues using internal tools, and delivering excellent support through written communication. The ideal candidate is comfortable troubleshooting technical issues and contributing to internal tool development.

Requirements

• 2–3 years experience in customer support for a fintech, SaaS, or developer tool
• Strong written English and ability to explain complex workflows
• Comfortable using support platforms like Intercom, Zendesk, or similar
• Tech-savvy and comfortable with internal tools
• Reliable, organized, and capable of managing multiple chats

Benefits

• Paid in USD
• Holidays observed
• Remote work