Customer Care Specialist

Hungryroot is a distributed team of top talent across 28+ U.S. states, looking for a Customer Care Specialist to join their team. The role involves supporting customers across social media, email, phone, text, and live chat, while helping to strengthen the online community and improve the customer experience.

Requirements

• 2+ years in a customer-facing support or communications role
• Experience managing social channels or online customer communities (Facebook Group preferred)
• 1+ years of experience working with a CRM platform (Zendesk (preferred), Kustomer or Gorgias)
• Familiarity with Braze a plus
• Excellent copywriting and editing skills
• Open to traveling for team building opportunities throughout the year
• Emotionally intelligent, solution-oriented communication
• Organized, detail-oriented, and comfortable navigating multiple tools
• Motivated, positive, proactive, and transparent attitude with the ability to jump right in
• Passion for healthy living and brightening customers’ days

Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• 401k with Company Match
• A work from home stipend to support your initial home-office setup