Customer Success Representative - B2B SaaS (RegTech)
HR Force InternationalFairfax, Virginia, United States
Posted October 1, 2025
Contract / Temporary
About the Company
We are hiring on behalf of a fast-growing RegTech SaaS company serving enterprise customers in banking, fintech, gaming, and compliance.
Job Description
We are seeking a Customer Success Executive to be the primary point of contact for clients post-onboarding, focusing on ensuring they achieve maximum value from a SaaS platform. This role involves building strong relationships, proactive account management, issue resolution, and identification of growth opportunities. The company provides solutions for banking, fintech, gaming, and compliance industries globally.
Requirements
- Act as a trusted advisor and main point of contact.
- Ensure successful onboarding and adoption of the SaaS platform.
- Monitor customer health, usage, and satisfaction levels.
- Collaborate with product and technical support.
- Maintain accurate customer records.
- Advocate for the customer internally.
- Contribute to creating customer resources.
- Experience using CRM or customer success tools (HubSpot, etc.).
