Customer Success Representative - B2B SaaS (RegTech)
HR Force InternationalReston, Virginia, United States
Posted October 1, 2025
Contract / Temporary
About the Company
A fast-growing RegTech SaaS company serving enterprise customers across banking, fintech, gaming, and compliance industries worldwide.
Job Description
A rapidly growing RegTech SaaS company is seeking a Customer Success Executive to be the primary point of contact for clients post-onboarding. The role focuses on building strong customer relationships, managing accounts, resolving issues, identifying growth opportunities, and advocating for the customer internally. This role is critical to driving customer success in the highly competitive RegTech SaaS space.
Requirements
- Bachelor’s degree in Business, Marketing, IT, or a related field
- 1–3 years of experience in customer success, account management, or client-facing roles (preferably in SaaS or tech industry)
- Strong understanding of B2B SaaS business models and customer lifecycles
- Excellent communication, interpersonal, and presentation skills
- Problem-solving mindset with the ability to handle escalations effectively
- Experience using CRM or customer success tools (HubSpot, etc.)
