Customer Success Representative - B2B SaaS (RegTech)

A fast-growing RegTech SaaS company is hiring a Customer Success Executive to be the primary point of contact for clients post-onboarding. The role involves building relationships, managing accounts, proactively addressing challenges, and identifying growth opportunities. This position requires strong communication, problem-solving, and a customer-first mindset in a fast-paced SaaS environment.

Requirements

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 1–3 years of experience in customer success, account management, or client-facing roles (preferably in SaaS or tech industry).
• Strong understanding of B2B SaaS business models and customer lifecycles.
• Excellent communication, interpersonal, and presentation skills.
• Problem-solving mindset with the ability to handle escalations effectively.
• Experience using CRM or customer success tools (HubSpot, etc.).