Customer Care Representative (Web Hosting)

We're a fast moving, agile company building one of the world's most trusted hosting companies. We're passionate about creating a shared success with our people, customers, and communities.

Requirements

• Manage amounts of incoming calls, emails and chat.
• Respond to customer inquiries via chat, calls and emails.
• Tracking customer functional requirements.
• Build a trust relationship for customer account loyalty and engage customers.
• Handle customer complaints and provide appropriate solutions.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
• Process orders, forms, applications and requests.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Generate sales leads.
• Manage customers' accounts.
• Maintain customer databases by updating account information.
• Set up new customer accounts by recording account information.
• Keep records of customer interactions and transactions.

Benefits

• Be part of a global, purpose-driven team building one of the world's most trusted hosting companies.
• Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated.