Holland America Group is a leading cruise line based in Seattle, Washington, specializing in luxury ocean travel. The company offers a diverse range of cruise experiences, from family-friendly voyages to sophisticated adult cruises, emphasizing comfort, entertainment, and culinary excellence. With a strong commitment to customer satisfaction and environmental sustainability, Holland America Group distinguishes itself through its premium amenities, personalized service, and innovative ship designs.
This CRM & Sales Technology Product Owner Senior Specialist is responsible for supporting trade sales channel growth, efficiency, and partner engagement through the Customer Relationship Management (CRM) system, Travel Advisor Booking Reward/Points Program, and email marketing system. The role involves research, implementation, integration, and continuous improvement of CRM systems to align with business goals and maximize user adoption. This position requires a combination of business acumen, technical expertise, and strong project management skills.
Holland America Group is a leading cruise line based in Seattle, Washington, specializing in luxury ocean travel. The company offers a diverse range of cruise experiences, from family-friendly voyages to sophisticated adult cruises, emphasizing comfort, entertainment, and culinary excellence. With a strong commitment to customer satisfaction and environmental sustainability, Holland America Group distinguishes itself through its premium amenities, personalized service, and innovative ship designs.