CRM & Sales Technology Product Senior Specialist
Holland America GroupMiami, Florida, United States
Posted August 7, 2025
Full Time
About the Company
Holland America Group is a leading cruise line based in Seattle, Washington, specializing in luxury ocean travel. The company offers a diverse range of cruise experiences, from family-friendly voyages to sophisticated adult cruises, emphasizing comfort, entertainment, and culinary excellence. With a strong commitment to customer satisfaction and environmental sustainability, Holland America Group distinguishes itself through its premium amenities, personalized service, and innovative ship designs.
Job Description
This CRM & Sales Technology Product Owner Senior Specialist is responsible for supporting trade sales channel growth, efficiency, and partner engagement through the Customer Relationship Management (CRM) system, Travel Advisor Booking Reward/Points Program, and email marketing system. The role involves research, implementation, integration, and continuous improvement of CRM systems to align with business goals and maximize user adoption. This position requires a combination of business acumen, technical expertise, and strong project management skills.
Requirements
- Support product roadmaps for tools under responsibility
- Lead research, scoping, and implementation for new CRM tool
- Coordinate Carnival IT development needs and prioritization
- Supports Overflow efforts for GoCCL Scrum Teams
- Develop and maintain documentation and user training materials
Benefits
- Health Benefits
- 401(k) plan
- Employee Stock Purchase plan
- Paid Time Off
- Vacation Time
- Sick Time
- Training and Development
