Customer Success Specialist

We are seeking a Customer Success Specialist to support parents and caregivers. The role involves providing excellent customer support through various channels like email, chat, and social media, while also contributing to improving the customer experience and identifying growth opportunities. The team values initiative, ownership, and collaboration.

Requirements

• 2+ years of experience in customer service, support operations, or community management (DTC or health brand experience a plus)
• Strong written and verbal communication skills
• Organized with managing multiple inquiries at once
• Experience with tools like Shopify, Gorgias, Zendesk, or Intercom
• Proactive mindset and comfort working in a fast-paced startup environment

Benefits

• Paid Time Off
• Observance of Holidays