Customer Success Specialist

We're seeking a Customer Success Specialist to provide excellent support to parents and caregivers, helping them with their gut health journey. The role involves customer support, communication, community engagement, and operational tasks within a remote team focused on improving family well-being. This is a fully remote position with a startup environment.

Requirements

• 2+ years of experience in customer service, support operations, or community management
• Strong written and verbal communication skills
• Organizational skills
• Experience with tools like Shopify, Gorgias, Zendesk, or Intercom
• Proactive mindset and comfort working in a fast-paced startup environment

Benefits

• Competitive salary
• Paid Time Off
• Remote work setup