Customer Success Specialist
Hire OverseasDavao City, Philippines • United States
Posted October 31, 2025
Full Time
About the Company
A growing health and wellness startup making a real impact in families’ lives.
Job Description
We are seeking a Customer Success Specialist to help parents and caregivers navigate their gut health journeys. This role involves providing excellent customer support, managing communication channels, and improving the customer experience. The position is remote, offering a supportive team environment and opportunities for growth.
Requirements
- 2+ years of experience in customer service, support operations, or community management (DTC or health brand experience a plus)
- Strong written and verbal communication skills
- Experience with tools like Shopify, Gorgias, Zendesk, or Intercom
- Proactive mindset and comfort working in a fast-paced startup environment
Benefits
- Bi-monthly USD payments
- Paid Time Off (up to 14 days annually)
- Observance of Holidays
- Flexible remote work setup
