B2B Customer Success Associate
Hire Horatio CXSan Pedro de Macorís, Dominican Republic
Posted September 29, 2025
Full Time
About the Company
Hire Horatio CX is a tech-enabled customer support outsourcing firm that partners with high-growth companies to develop and execute comprehensive customer service strategies. Offering a dedicated team for customer experience, call center operations, back office support, marketing campaigns, admin tasks, social media management, and sales support, Hire Horatio enables businesses to focus on their core competencies while ensuring reliable and trusted support services.
Job Description
The B2B Customer Success Specialist will be the primary point of contact for 401(k) Plan Sponsors. The role involves building strong client relationships, offering solutions, and managing a dedicated portfolio. It requires a blend of customer support, financial expertise, and client portfolio management skills.
Requirements
- Deliver above-and-beyond customer experiences through email and other back-office channels.
- Manage a dedicated portfolio of clients and maintain ongoing communication.
- Act as the internal voice of the customer and identify root causes.
- Lead with empathy and a problem-solving mindset.
- Proficient in written customer support (back-office or email support).
