Mid Market Customer Success Manager, LaTam
HarveyNew York, New York, United States
Posted August 13, 2025
125000 - 145000 USD year
Full Time
About the Company
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund. Specializing in professional services, Harvey leverages cutting-edge AI to revolutionize industries such as legal, healthcare, and finance. The company's core value proposition lies in its ability to automate complex tasks, enhance decision-making processes, and drive efficiency through advanced AI solutions.
Job Description
Harvey is a secure AI platform for legal and professional services, rapidly scaling and seeking a Mid-Market Customer Success Manager to guide clients through their journey. This role involves strategic implementation, training, client relationship management, process creation, success metrics monitoring, and advocating for customer needs. The ideal candidate will be a trusted advisor and integral part of a growing team.
Requirements
- Spanish and English proficiency
- Experience managing client cases/customers
- Excellent communication and strategic planning skills
- Team player with empathy, commitment, and structured approach
- Prioritization skills and ability to manage competing tasks
- Experience with Salesforce and Catalyst (preferred)
Benefits
- Opportunity to be at the forefront of AI technology
- Collaboration and professional development
- Competitive compensation
