Mid Market Customer Success Manager
HarveySan Francisco, California, United States
Posted September 19, 2025
125000 - 145000 USD year
Full Time
About the Company
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund. Specializing in professional services, Harvey leverages cutting-edge AI to revolutionize industries such as legal, healthcare, and finance. The company's core value proposition lies in its ability to automate complex tasks, enhance decision-making processes, and drive efficiency through advanced AI solutions.
Job Description
Harvey is transforming the legal and professional services industry with an AI-powered platform. They are seeking a Customer Success Manager to guide mid-market clients through their adoption of their technology, focusing on maximizing value and ensuring customer success. This role involves strategic implementation, training, client relationship management, and process creation within a fast-growing company.
Requirements
- Experienced professionals from legal firms or SaaS organizations
- Excellent communication and strategic planning skills
- Results-driven candidate with prioritization and multitasking skills
- Team player with empathy and a collaborative mindset
- Experience with Salesforce and Catalyst (preferred)
Benefits
- Opportunity to be at the forefront of AI technology
- Contribution to growth of Customer Success program
- Collaborative work environment
- Professional development opportunities
