Desktop Support Technician II (Tier 2) On-site

Grapevine MSP is seeking a skilled Desktop Support Technician II to join their team. The ideal candidate will have experience in Desktop Support, Help Desk Tier 2, or similar role, and strong knowledge of Windows operating systems, networking fundamentals, and Office 365.

Requirements

• System monitoring and maintenance
• Technical support and troubleshooting
• Incident management
• Routine maintenance and patch management
• Escalation and documentation
• User training and security compliance

Benefits

• Competitive pay
• 401K Plan with 4% matching pay contributions
• Health, dental, and vision insurance
• Vacation time
• Paid sick time
• Performance bonuses
• Work anniversary recognition
• Equipment and tools provided
• Training courses and growth opportunities