Director, Customer Success

Global Relay is seeking a Director of Customer Success to lead a team managing strategic customer relationships with the FinTech and RegTech space. This role involves driving growth and fostering customer relationships, leveraging executive stakeholder engagement, and ensuring the successful launch and expansion of Global Relay's customer solutions. The Director will act as a customer champion and change leader, emphasizing collaborative spirit and strong communication skills.

Requirements

• Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles
• 8+ years of management experience for mid-to-large size teams
• Experience in complex contractual negotiations with solid understanding of customer expansion
• Strong leadership and motivation with a track record of exceptional performance
• Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership
• Professional business manner with the ability to establish relationships with executive stakeholders
• Outstanding communication and organizational skills with strong attention to detail
• Excellent listening and interpersonal skills
• Highly motivated and energetic, with strong analytical and problem-solving skills
• Compliance/finance industry knowledge or management consulting experience a plus

Benefits

• Health benefits
• Short-term/long-term disability insurance
• Annual vacation days
• Paid sick days
• Maternity/parental leave program
• Commuter benefits
• Corporate bonuses
• 401(k) retirement plan
• Subsidized meal program