Customer Success Manager
Global RelayRaleigh, North Carolina, United States
Posted October 8, 2025
Full Time
About the Company
Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, they serve over 20,000 customers across 90 countries, including top-tier banks. Global Relay offers integrated services such as message archiving, intelligent surveillance, and secure collaboration tools to help organizations meet stringent regulatory requirements like GDPR, FINRA, and Mifid II.
Job Description
Global Relay is seeking a Customer Success Manager to serve a portfolio of SMB and Mid-Market customers. The role involves building strong relationships, driving value realization, managing engagement, and mitigating churn. It is ideal for passionate customer advocates who enjoy cross-functional collaboration and thrive in a fast-paced SaaS environment.
Requirements
- 3+ years of experience in Customer Success, Account Management, or Strategic Client Services
- Proven ability to manage a portfolio of mid-sized accounts
- Strategic thinker with clear communication and influence skills
- Strong project management, communication, and presentation skills
- Experience with Salesforce or similar CRM platform
Benefits
- Mentorship and coaching
- Career development support
- Culture that breeds creativity