Customer Success Representative
Global RelayRaleigh, North Carolina, United States
Posted October 8, 2025
Full Time
About the Company
Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, they serve over 20,000 customers across 90 countries, including top-tier banks. Global Relay offers integrated services such as message archiving, intelligent surveillance, and secure collaboration tools to help organizations meet stringent regulatory requirements like GDPR, FINRA, and Mifid II.
Job Description
Global Relay is seeking a Customer Success Representative to build strong relationships with assigned customers, ensure satisfaction with their products and services, and drive long-term success. The role involves account management, upselling, proactive guidance, and collaboration with internal stakeholders to deliver exceptional customer service. The company values diversity, inclusion, and employee growth.
Requirements
- Degree or Diploma
- 1 year of account management or customer success experience
- Demonstrates ability to assess customer needs and deliver appropriate solutions
- Professional business manner
- Strong problem solving skills
- Excellent verbal and written communications skills
- Resourceful with strong problem solving skills
- Positive attitude
Benefits
- Mentoring
- Coaching
- Support
- Career Growth
- Diverse Work Environment