Director, Customer Success
Global RelaySan Francisco, California, United States
Posted October 8, 2025
170000 - 250000 USD year
Full Time
About the Company
Global Relay is a leading provider of end-to-end compliance solutions for the global financial sector and other highly regulated industries. Founded in 1999, they serve over 20,000 customers across 90 countries, including top-tier banks. Global Relay offers integrated services such as message archiving, intelligent surveillance, and secure collaboration tools to help organizations meet stringent regulatory requirements like GDPR, FINRA, and Mifid II.
Job Description
Global Relay is seeking a Director of Customer Success to manage a team focused on strategic customer relationships with top finance and regulated companies. This role involves driving customer growth, managing a high-performing team, and ensuring customer satisfaction. The position requires strong leadership, cross-functional collaboration, and a proactive customer engagement approach.
Requirements
- Recruit, lead, and inspire a high-performance team.
- Own and drive customer success strategy.
- Develop and drive strategic best practices for customer success.
- Build strategies to drive adoption, retention, and expansion.
- Work with executive stakeholders to drive complex contract negotiations.
Benefits
- Comprehensive compensation package
- Extended health benefits
- 401k contributions