Customer Support Phone Specialist: Various Shifts, Full time

Givebutter is looking for a Phone Support Specialist with a positive attitude, attention to detail, and the ability to anticipate the needs of our users. The primary responsibility of this role will be responding to inquiries from current users via phone, guiding them through their questions, and providing clear, friendly, and helpful support over the phone.

Requirements

• 3+ years of experience as a Phone Support Agent, including 2+ years in technical or product-related support
• Remote experience preferred, but not required
• Talented at making customers feel comfortable and valued by using a warm, friendly tone and encouraging casual, natural conversation
• Ability to establish trust with users by speaking confidently, showcasing expertise, and demonstrating the ability and willingness to resolve their concerns
• Empathetic and able to show understanding of the user’s issue and convey compassion, especially when dealing with frustrated or upset users
• Excellent written and verbal communication skills in English
• High adaptability and positive attitude in a dynamic environment
• Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
• Agents must provide their own computer (at least 8GB RAM)
• A second monitor is recommended but not required
• Agents must provide their own stable internet (preferably wired and at least 50mbps)

Benefits

• Health Insurance
• Holiday Pay
• Performance Bonuses
• PTO
• Additional annual leaves
• Charitable Giving