Consultant-Desktop/Mobile end user Support

Genpact is hiring a Consultant-Desktop/Mobile end user Support to provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system. The role involves opening, resolving, and closing tickets in the IT Helpdesk system, escalating issues to other IT groups or outside vendors as appropriate.

Requirements

• Bachelor's degree in information technology or a related field
• Experience in desktop/mobile end-user support
• Proficiency in troubleshooting Windows, macOS, iOS, and Android platforms
• Strong communication skills and customer service orientation

Benefits

• Paid Time Off
• Health Insurance
• Retirement Plan
• Stock Options
• Dental Insurance
• Vision Insurance