Consultant-Desktop/Mobile end user Support

Genpact is looking for a Consultant-Desktop/Mobile end user Support to provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system. The role involves providing end-user support, troubleshooting Windows, macOS, iOS, and Android platforms, and managing Exchange user administration, messaging support, and mobile device support.

Requirements

• Bachelor's degree in information technology or a related field.
• Experience in desktop/mobile end-user support.
• Proficiency in troubleshooting Windows, macOS, iOS, and Android platforms.
• Strong communication skills and customer service orientation.
• Ability to work independently and manage multiple priorities effectively.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Employee Stock Purchase Plan
• Flexible Work Arrangements