Staff User Experience Designer

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company is transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Staff UX Designer, you will drive UX strategy and execution at the product team level while ensuring alignment with broader business outcomes.

Requirements

• 6+ years of experience in UX design
• Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field
• Deep proficiency in Figma, design systems, and collaborative tools such as Miro or FigJam
• Strong background in user research and usability testing methodologies
• Proven ability to partner with Product and Engineering teams to define strategy and successfully ship high-quality designs
• Exceptional communication and storytelling skills
• Experience designing enterprise-level applications, services, or platforms—especially in support or contact center environments

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments