Senior Software Engineer (Digital & AI group)

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

Requirements

• Own well-defined services or components end-to-end.
• Design, build, test, deploy and operate backend capabilities (APIs, events/streams, storage, consistency, caching), including on-call participation and post-GA care.
• Deliver features from discovery to GA. Write clear technical docs and contribute to design reviews; break work down sensibly and land change without drama.
• Build for scale and stability. Implement observability, SLOs, runbooks and back-pressure/limits; take part in incident response and post-mortems.
• Collaborate across teams. Partner with Agentic AI specialists, Product, Security, SRE and Data to design stable interfaces, plan dependencies and ship predictable outcomes.
• Improve our engineering bar. Write clean, well-tested code; review PRs; contribute to golden paths/templates, API/event design standards and automated testing.
• Make pragmatic trade-offs. Balance latency, reliability, security and cost using measurement (profiling, load testing) rather than guesswork.
• Security and governance by design. Apply threat modelling, least-privilege IAM, secrets hygiene and data retention/residency with strong auditability.
• Communicate crisply. Keep stakeholders in the loop with concise proposals and status updates; turn complex options into clear decisions.
• Support the team's growth. Share knowledge, pair program and offer kind, direct feedback; mentor mid-level and early-career engineers informally.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance