Senior AI & Experience Orchestration Director

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company is looking for a Senior AI & Experience Orchestration Director to bring innovative solutions like Genesys Agentic AI to core account teams and clients.

Requirements

• Previous deep experience in AI to have detailed AI discussions with both Technical and Business leaders
• Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting
• Ensure follow-through on plays and programs related to the Genesys AI portfolio in the field
• Show up with subject matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs
• Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio
• Run point on Customer Workshops that are focused on developing AI Use Cases and Pilots
• Be the voice of the customer and the field with relevant cross-functional teams
• Take a lead to identify Priorities and Use Cases to develop AI opportunities

Benefits

• Larger tech companies' benefits and perks
• Independence to make a larger impact on the company and take ownership of work