Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Program Director fosters a culture of operational excellence, collaboration, and continuous improvement by mentoring project leaders, optimizing processes, and instilling accountability across diverse global teams.
Requirements
- Minimum 15+ years leading large-scale enterprise technology programs, including multi-year initiatives exceeding $10M+ in value.
- Experience leading programs for enterprise customers (10,000+ employees or Fortune 1000 scale).
- Proven leadership of global, distributed teams of 30+, including matrixed and partner resources.
- Demonstrated success navigating multi-vendor ecosystems and driving accountability across partners and customer teams.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
