Principal PS Consultant – WEM
GenesysMadrid, Community of Madrid, Spain
Posted December 29, 2025
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Principal PS Consultant – WEM, you will work closely with customers and internal Genesys teams to help implement and optimize our WEM suite of products.
Requirements
- Fluency in Spanish and English required
- BS/MS/BA or equivalent in Computer Science, Engineering, or related field
- Minimum 7 years of contact center experience in progressively responsible roles
- 5+ years of experience implementing or using WEM solutions
- Working knowledge of WEM capabilities for forecasting, planning, scheduling, and agent performance
- Experience in Quality Management and Speech & Text Analytics is mandatory for one of the consultant roles
Benefits
- Health & life insurance
- Pension plan contributions
- Ticket restaurant
- Remote work flexibility
- Salary package composed of base and bonus
- Professional development and career growth support
- Inclusive and collaborative culture