At Genesys, we’re transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Principal Virtual Agent Developer, you’ll play a key role in designing, developing, and deploying sophisticated AI-driven self-service and voicebot solutions across Genesys platforms.
Requirements
- Lead the design, development, and testing of customized self-service IVR and AI-driven virtual agent applications using Genesys tools
- Partner with customers, business owners, and technical SMEs to define requirements, design call flows, and implement scalable, high-performance solutions
- Drive architecture design and integration with external platforms including Google Dialogflow and Amazon Lex
- Define and tune ASR grammars to optimize accuracy and performance in natural language understanding (NLU) and speech applications
- Provide technical estimates and lead end-to-end solution delivery through agile methods
- Mentor developers, influence best practices, and contribute to operational strategies that align with Genesys’ long-term vision
- Collaborate cross-functionally with UI designers, QA engineers, product owners, and scrum masters to ensure quality outcomes
- Execute test scripts, perform UAT and QA validation, and deliver solution knowledge transfer to customers and partners
- Provide feedback to product and engineering teams regarding APIs, documentation, and product features
- Demonstrate flexibility to support distributed global teams and customers across time zones
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
