Genesys Cloud AI Forward Deployed Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

Requirements

• Partner directly with strategic customers across the Asia-Pacific region to design, prototype, and operationalise Genesys AI solutions
• Assess value, effort, and feasibility to prioritize initiatives effectively
• Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration
• Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, Copilot, and related product suites
• Evaluate solution performance against KPIs and refine designs based on data-driven insights

Benefits

• Flexible working hours
• Good benefits and perks
• Independence to make a larger impact on the company and take ownership of work