Genesys Cloud AI Forward Deployed Engineer
GenesysSydney, New South Wales, Australia • Melbourne, Victoria, Australia • Queensland, Australia • Canberra, Australia
Posted November 17, 2025
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Forward Deployed Engineer, you will partner directly with strategic customers to design, prototype, and operationalise Genesys AI solutions that drive measurable improvements in customer experience and business performance.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business, Data Science, or a related discipline, or equivalent hands-on experience in CX or AI solution delivery.
- At least five years of experience implementing or supporting CX, CRM, or AI orchestration platforms.
- Three or more years of experience in solution architecture, systems integration, or AI/ML-enabled process design.
- Demonstrated experience working with APIs, data pipelines, and modern cloud environments.
- Technical skills in CX orchestration, conversational AI, data and integration expertise, and cloud infrastructure and microservices.
Benefits
- Competitive salary
- Opportunity to make a lasting impact on customer experience and business performance
- Collaborative and innovative work environment
- Professional development and growth opportunities
- Diverse and inclusive workplace culture