Switchboard Operator

This position is a non-sworn position working under the general supervision of an assigned supervisor. Main assignment will be to provide professional telephone coverage for the University Switchboard, University Police reception duties, and perform other administrative and operational support.

Requirements

• Ensures that all University switchboard calls are handled expeditiously and in a courteous and professional manner.
• Answers general inquiries and routes telephone calls to the appropriate person or department.
• Serves as the first point of contact for University Police: greets visitors and provides customer service by resolving issues or referring them to the appropriate person or department;
• Maintains department security by controlling access and follows all safety procedures.
• Trains switchboard relief operators in the proper procedures, customer service and etiquette of the University switchboard.
• Serves as, or assists communications dispatcher as needed.
• Assists with administrative and clerical support to the department as assigned.
• Completes performance review process with supervisor to understand job performance expectations and how they fit into the department and university goals.
• Performs other duties as assigned.