Senior Customer Success Manager

We are seeking a Senior Customer Success Manager to join our Enterprise team. As a trusted advisor for our most valuable customers, you will help them achieve maximum value from our Fullstory suite of products. This is a hybrid position requiring in-office attendance one day per week at our Atlanta office.

Requirements

• 4+ years of experience in customer success management, consulting, account management or a related field.
• Ability to analyze information, make connections, demonstrate deep-level thinking, and deliver expert advice via business reviews and customer engagements.
• Ability to collaborate with teams of all sizes while also being able to work independently as a self-starter
• Proven experience building relationships across complex enterprise environments, including effective communication at the VP level and above.
• Excellent relationship-building skills, including the ability to grow and nurture relationships with internal stakeholders

Benefits

• Flexibility and Connection
• Benefits
• Learning opportunities
• Productivity support
• Team Collaboration
• Paid parental leave
• Bereavement leave