Principal Customer Success Manager

Principal Customer Success Manager position at Fullstory, a leading behavioral data platform. Hybrid position requiring in-office attendance one day per week at Atlanta office. Reporting to Director, Strategic Customer Success. Manage a portfolio of 10-20 enterprise-level accounts, driving retention and growth. Collaborate with Sales, Marketing, Product, and Fullstory executive leadership to develop and execute success plans.

Requirements

• 6+ years of experience in Customer Success Management or a related field
• Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers
• Proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
• Exceptionally strong communication and relationship-building skills
• Strong analytical and problem-solving skills

Benefits

• Flexibility and Connection
• Benefits
• Learning opportunities
• Productivity support
• Team Collaboration
• Paid parental leave
• Bereavement leave