Customer Collections Specialist
FullbayPhoenix, Arizona, United States
Posted November 17, 2025
36000 - 44000 USD year
Full Time
About the Company
Fullbay delivers cloud‑based shop management software tailored for heavy‑duty repair shops, enabling owners and technicians to streamline operations and boost productivity. Their platform integrates shop management, electronic authorization, and customer portals, creating a seamless workflow from job intake to billing. By focusing on the unique needs of large‑scale repair facilities, Fullbay helps shops complete more work in less time while supporting a healthier work‑life balance. This industry‑specific, technology‑driven approach sets Fullbay apart as a modern solution for high‑volume automotive repair operations.
Job Description
The Customer Collections Specialist plays a key role in managing delinquent accounts and supporting the company’s collections process. This role works directly with customers to resolve billing issues, negotiate payment arrangements, and maintain accurate account records.
Requirements
- 1+ years of experience in customer support, collections, or a related field
- High school diploma required; Bachelor’s degree in Business Administration or a related field preferred
- Proficient in CRM and SaaS billing platforms
- Strong interpersonal and communication skills
- Excellent problem-solving and critical-thinking abilities
- High attention to detail and strong organizational skills
- Collaborative mindset with the ability to work closely with cross-functional teams
- Commitment to maintaining confidentiality and compliance standards