Sr SW Support Engineer

FORTNA partners with leading brands to transform omnichannel and parcel distribution operations. The Senior-level Customer Support Software Engineer will provide L3 technical support to Fortna clients, collaborating with internal and external engineering teams to address and resolve customer issues quickly.

Requirements

• Provide Level 3 technical support to customers
• Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes
• Collaborate with the product team to resolve complex problems on a high priority basis
• Foster a team atmosphere by actively collaborating with other team members
• Maintain high-quality software source code and documentation
• Provide remote support and troubleshooting for client systems
• Ability to prioritize and execute tasks in a high-pressure environment
• Work effectively in a team-oriented and collaborative environment
• Demonstrate strong interpersonal, organizational, time management, and problem-solving skills
• Excellent written and oral command of English language
• Excellent written and oral communication skills
• Possess exceptional listening and interpersonal skills