Sr IT SW Support Engineer

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. As a Senior Customer Support Software Engineer, you'll be at the frontline of technical excellence, providing Level 3 support to clients and leveraging your strong background in software development, networking, and customer-facing technical support.

Requirements

• Provide Level 3 technical support for Fortna clients
• Participate in on-call rotations, troubleshoot issues, and implement permanent fixes
• Collaborate with internal product, engineering, and development teams to resolve complex problems
• Maintain high-quality software code and documentation
• Deliver remote support and troubleshooting for client systems
• Prioritize and execute tasks effectively in high-pressure environments
• Actively contribute to a collaborative, team-oriented culture
• Communicate clearly and effectively with customers, stakeholders, and colleagues

Benefits

• Comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services