Senior Technical Support Specialist
FortinetAtlanta, Georgia, United States
Posted October 6, 2025
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a Senior Technical Support Specialist to provide troubleshooting and escalation support for their products, especially FortiGate, to customers and partners. This role involves collaboration with QA, development, and customer communication, focusing on enhancing customer success and contributing to the company's growth. The Specialist will analyze configurations, troubleshoot issues, provide education, and manage cases until resolution.
Requirements
- Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Deep working knowledge of operating systems - Windows, OSX, Unix/Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switching
- Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Past experience using AI tools to help with activity effectiveness
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- 401(k)
- Paid holidays
- Vacation time
- Sick time
- Comprehensive leave program
